Support, service and repairs
ORUM INTERNATIONAL offers an accurate service of maintenance and calibration of the whole range of TRIO.BAS samplers, directly or through the qualified technical assistance centers of its distributors.
In particular, the periodic calibration of the instruments is carried out using best practice metrology methods by highly qualified technicians.
ORUM INTERNATIONAL, as the inventor of portable microbiological samplers with more than 50 years of experience, is able to provide technical support to your staff (QC) to facilitate the implementation of the entire range of TRIO.BAS samplers in your daily testing routine.
The reasons why the TRIO.BAS microbial air samplers should be calibrated and serviced by the producer or authorized distributor.
Our worldwide distributors can offer the Installation Qualification (IQ) and Operational Qualification (OQ) on side to verify that your instrument is working according to the official specifications.
ORUM INTERNATIONAL offers a professional technical support training and certification.
Customer satisfaction derives from effective communication as much as from obtaining a technical solution.
We are at your disposal to provide comprehensive coverage of applications and protocol consultation for the Environmental Monitoring. You should include in your request all details about your analytical need.
We and our global distributors will assist you for calibration / repairing of our instrumentation in the shortest possible time. You should include in your request a detailed description about type and serial number of instrument, your problem, description of the fault and requested action.